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How to remove a mark : If a mark is on a smooth surface like a table or glass, spray some kitchen or glass cleaner on the mark and wipe clean with soft cloth. If a mark is on an uneven surface, brush with a toothbrush that has some toothpaste on it. Then, wipe with a soft cloth. If a mark is on cloth, just follow the manufacturers instructions. If a mark is on paper, it is impossible to remove.
If it is swallowed : Our crayons are made with non-toxic material. However, there is a possibility of choking .
Is it melted? : It is stated by JIS that crayons will not become softened until they reach 37 degrees Celsius. Our crayons begin to melt gradually from 50 degrees Celsius, and they become liquid completely at 80 degrees Celsius. Because of the above, crayons may be melt near stoves and in the direct rays of the sun.
Ingredients : wax, oil, pigment, all non-toxic.
The colors : there are 55 colors produced by JIS, but commonly there are 24 colors in Japan. **For artist grade, HOLBEIN deals in 100 colors of oil pastel**.
Disposal and recycling : You can throw it away as regular garbage. However, for the case and tray, just follow your local recycling rules..
What is the difference between Craypass and crayons? : Craypass is the brand name that SAKURA CRAYPASS has. On the other hand, Crayon is just a general name. SAKURA CRAYPASS has explained that CRAYPASS is a unique drawing item that is a combination of crayons and oil pastels, and it was designed with the creation of a new product using the best of both crayons and oil pastels. Stated quite simply, Craypass is a new kind of crayon.
What is the difference between oil pastels and crayons? : Oil pastels are softer than crayons, and it is easy to mix the colors on paper. From a different point of view, Oil pastels has been added wax and oil more than crayons to affix the color on paper more easily.
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How to remove a mark : If a mark is on a smooth surface like a table or glass, it is possible to erase with an eraser. If a mark is on paper, it can't be erased cleanly, though it will lighten a little. If a mark is on cloth, just follow the manufacturers instructions.
Where to buy (Japan only) : AKACHAN HONPO, TOYSRUS, CO-OP, and on this internet site. If you can't find the stores above, please contact us. According to your situation, we can send it to you.
About safety and ingredients : pigment, wax, paraffin oil, calcium carbonate, and polyethylene, all of non-toxic.
If you would like to buy a color individually : Basically, we don't sell this product individually. However, according to your situation, we can send it to you.
What kind of paper is best for Baby Color? : Our Baby Color was made for toddlers, and the unique shape is formed to fit a toddler's hand. The color comes out like a color pencil, and it does not have a deep color. Baby Color doesn't work on art paper that has a coated surface because plastic is mixed with it. Because of the formulation, Baby Color doesn't mark a toddler's hand or cloth. Moreover, it is very strong, and it doesn't break easily. To draw with the color clearly, we recommend that you use a drawing paper that has a rough surface.
How to clean : You can wash Baby Color to keep it clean. Soap up and rinse, then wipe clean with soft cloth.
Why it has a hole : Baby Color has a hole, so it can be played with like blocks or finger puppets. At the same time, it stop toddlers from swallowing Baby Color, and it also helps toddlers to breathe if swallowed because of the hole through the center. However, please note that no toddler has ever swallowed Baby Color.
Disposal and recycling : You can throw it away as regular garbage. However, for the case and tray, just follow your local recycling rules.
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If it has bad smell or becomes moldy : If it is moldy, it has gone bad. Basically, watercolor contains dextrin as glue. Dextrin is made from starch, and it is perishable. Then, some preservatives are added to the watercolor. However, it is not rot resistant because the preservatives are limited for children's safety. For watercolor and poster color, don't return any color to the bottle or tube after use.
How to remove a mark : If a mark is on cloth, just follow the manufacturers instructions. Basically, the color on cloth can't be removed though it will lighten a little. Now, washable watercolor is sold in the USA, but it does not yet come to Japan.
About safety and ingredients : pigment, glycerin, kaolin clay, dextrin aqueous solution, surfactant, etc, all non-toxic.
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How to draw :  See figures below. Press the edges of the rod to paper, and slide the rod. If you use the most colorful surface, your results will be disappointing.
Why it is called"Majelle" : In Japanese, "Mazeru"means mix, so it was named "Majelle"as a pun.
Is this water based or oil based? : It seemingly repels water, but if it is rubbed, it can be mixed with water. Majelle is neutral, having both water and oil based properties.
Is Majelle different from crayons? :
Actually, both ingredients and processing are different from crayons.
About safety and ingredients : This is secret. All of the ingredients are non-toxic.
Disposal and recycling : You can throw it away as regular garbage. However, for the case and tray, just follow your local recycling rules.
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If it doesn't work or the color is hazy : With our marker, it is possible to draw more than 300 meters continuously. If the marker doesn't work although it was used just a short time, it may be dried because it wasn't properly recapped. If it doesn't work from the beginning, of course, it is a defective product.
Disposal and recycling : Our marker is classified plastic. Check your local recycling center to see if it can be recycled. About case and tray, just follow your local recycling rules.
About the ink in the marker : Rarely, toddlers will suck the ink from the marker. If a toddler has sucked the ink too much, please induce vomiting and contact a doctor even though the ink is made from non-toxic material.
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